Last updated: May 7, 2026. This policy applies to ProfitLens subscriptions operated by Somar.
ProfitLens is sold as a software-as-a-service subscription. Subscription fees are charged in advance for the selected billing period and provide access to cloud workspace features, business modules, reports, and related portals where configured.
You may cancel your subscription through the available billing portal or by contacting support. Cancellation stops future renewals, but access may remain available until the end of the paid billing period unless otherwise required by law or agreed in writing.
Unless required by applicable law or a separate written agreement, paid subscription fees are non-refundable once the billing period has started. Refund requests may be reviewed case by case for duplicate payments, technical billing errors, or other exceptional circumstances.
To request a refund review, contact support@profitlens.ae with your account email, company name, payment date, and reason for the request.
Payments are processed by our payment provider. Approved refunds, where applicable, are returned through the original payment method and may take several business days to appear depending on the payment provider and issuing bank.